March 20, 2023

Opposite to fashionable opinion, you may make good cash in customer support, and corporations have a tendency to advertise from inside. Listed here are 15 of the highest-paying jobs in shopper companies.

The U.S. shopper service trade is value tons of of billions of {dollars} and contains greater than 450,000 single-location and multi-location institutions. Regardless of declining total employment numbers within the discipline, there are near 400,000 job openings yearly for customer support representatives, in line with the Bureau Of Labor Statistics – a testomony to how essential the trade is to the U.S. economic system.

Whereas shopper companies jobs have by no means been thought-about as profitable as, say, jobs in finance, the highest-paying careers provide engaging salaries and different advantages.

Whether or not you’re searching for an entry-level place or a senior position, right here’s an inventory of the highest-paying jobs within the shopper companies sector at the moment. I’ll clarify what every job entails and the way a lot cash you may make.

What Is Shopper Providers?

Shopper companies are companies which are supplied to people reasonably than companies. Many roles within the shopper companies sector are customer-facing, similar to hairdressers, financial institution tellers, or flight attendants.

What Do Shopper Providers Jobs Pay? 

You may make good cash in shopper companies when you’re prepared to work exhausting. Typically, the highest-paying jobs are administration positions, which might deliver house between $50,000 – $185,000 yearly, relying on the position. Gross sales and IT positions inside the shopper companies discipline additionally pay very properly.

Many corporations within the shopper companies sector promote from inside, offering a wonderful alternative for profession development and wage progress. With this in thoughts, right here is my listing of the highest-paying jobs in shopper companies.

15 Greatest Paying Jobs in Shopper Providers

Whereas the common wage of a shopper companies consultant is $36,920 per 12 months – in line with the US News & World Report – many positions within the trade pay considerably extra. Listed here are a number of the highest-paying shopper service trade jobs:

1. Buyer Care Director 

  • Wage: $142,899 – $185,115
  • Training: Confirmed expertise in customer support or administration, together with a Grasp’s or Bachelor’s diploma, is extremely desired.
  • Prime expertise: management, communication, problem-solving

Buyer care administrators should possess robust management, communication, and problem-solving expertise. They’re typically required to cope with buyer complaints and issues and want to stay calm beneath strain and discover options that fulfill everybody concerned.

With customer call volumes growing by 61% in 2022, it’s extra vital than ever to maintain tabs in your staff by setting targets, monitoring progress, and offering coaching to new hires.

2. Flight Attendant

flight attendant smiling for the camera while standing inside an airplane
  • Wage: $61,640/12 months
  • Training: Highschool diploma or certifications from the FAA
  • Prime expertise: Security and customer support

Buckle up and put together for takeoff with one of the thrilling careers in shopper companies: flight attendant. As a flight attendant, you’ll be answerable for making certain the consolation and security of airline passengers throughout their journey. However this job isn’t nearly serving drinks and snacks – it’s about offering distinctive customer support whereas sustaining order in a high-pressure surroundings.

A number of the essential duties of a flight attendant embrace the next:

  • Conducting security demonstrations and pre-flight checks to make sure that all gear is working correctly
  • Helping passengers with particular wants, similar to aged or disabled people
  • Responding to passenger requests and offering data on flight particulars, similar to arrival occasions and connecting flights
  • Sustaining cleanliness on the airplane by amassing trash and restocking provides

3. Gross sales Supervisor

  • Wage: $61,090 – $173,000
  • Training: Bachelor’s diploma in advertising or enterprise administration
  • Prime expertise: Management, communication, organizational

Gross sales Managers are among the many highest-paid professionals in shopper companies, and the job outlook for the position is predicted to develop by 5% from 2021-2031, according to the Bureau of Labor Statistics.

Gross sales managers oversee and handle gross sales groups in varied industries, making certain they meet their targets whereas sustaining excessive ranges of buyer satisfaction.

Along with gross sales expertise, a profitable gross sales supervisor should have robust managerial expertise. These embrace setting costs, creating product descriptions, and motivating staff. You could additionally have the ability to analyze information and market tendencies to make knowledgeable choices that drive income progress.

4. Affected person Care Coordinator

  • Wage: $83,180 – $102,910 
  • Training: Diploma in social work, sociology, or counseling.
  • Prime expertise: Empathy, communication, administrative

Affected person care coordinators play a vital position within the healthcare trade, making certain that sufferers obtain the absolute best care all through their remedy journey.

Affected person care coordinators are answerable for assessing and planning their affected person’s well being wants, from scheduling appointments to coordinating with docs and different healthcare professionals.

One of many perks of being a affected person care coordinator is that you just get to work carefully with sufferers each day. You may be their major level of contact and could have the chance to construct robust relationships with them as you assist them navigate via their medical wants.

5. Technical Assist Consultant

  • Wage: $57,910/12 months
  • Training: Highschool diploma.
  • Prime expertise: Tech downside fixing, communication, troubleshooting

Technical Assist Representatives are an integral a part of the customer support crew, offering technical help to customers in want. These professionals possess wonderful communication expertise and are in a position to perceive and tackle a variety of technical points successfully.

Technical Assist representatives should have the ability to assess prospects’ technical troubles and supply them with the knowledgeable steerage they want. They’re answerable for interviewing prospects about their tech help inquiries and offering options as needed.

To excel, you must possess robust problem-solving skills and a deep understanding of the technical methods that your organization helps. You must also have distinctive listening expertise and have the ability to talk advanced technical data clearly and concisely.

6. Name Heart Supervisor 

Man with a headset on smiling for the camera with call center employees in the background
  • Wage: $78,800 – $104,500
  • Training: Diploma in communications or enterprise administration
  • Prime Abilities: Management, problem-solving, multitasking

As a Name Heart Supervisor, you may be answerable for main a crew of customer support representatives towards reaching the corporate’s targets. Your major duty might be to rent and practice people who possess wonderful communication expertise and may deal with buyer inquiries with endurance and professionalism.

To reach this position, it’s essential to possess wonderful motivational expertise to maintain your crew targeted and on observe. And also you’ll have to develop methods that encourage your crew to satisfy their targets whereas sustaining a excessive degree of buyer satisfaction.

7. Buyer Service Consultant

  • Wage: $36,920/12 months
  • Training: Highschool diploma
  • Prime Abilities: Communication, empathy, customer support

Customer support representatives are sometimes the primary level of contact for the businesses they work for, offering important help companies to prospects. They’re answerable for answering questions and inquiries, accepting funds, processing returns/exchanges, and dealing with complaints. This position is essential in making certain buyer satisfaction and constructing model loyalty.

To achieve success as a customer support consultant, robust communication expertise are a should. You want to have the ability to pay attention actively, communicate clearly, and convey data successfully.

8. Neighborhood Service Supervisor 

  • Wage: $46,550 – $118,650
  • Training: Diploma in social work, enterprise administration, or public well being
  • Prime Abilities: Management, communication, public relations

Neighborhood service managers are answerable for creating and managing applications that enhance the standard of life in a neighborhood. They work carefully with native organizations, companies, and authorities companies to establish areas the place companies are missing and develop options that meet the wants of residents.

Neighborhood Providers managers use their management capabilities and creativity to construct robust relationships with the members of the area people. By tackling points similar to poverty, training, healthcare, or social justice instantly, they try to make a constructive affect on individuals’s lives.

For those who’re keen about serving to the much less lucky in your neighborhood and have wonderful communication and organizational expertise, this might be the right profession path for you.

9. Receptionist

Woman sitting at a desk in an office dialing a number on the telephone
  • Wage: $29,950/12 months
  • Training: Highschool diploma.
  • Prime Abilities: Communication, customer support, multitasking

Receptionists are the primary level of contact for any group and play a essential position in making certain buyer satisfaction. Along with answering telephone calls, responding to emails, and welcoming guests, receptionists carry out many different office-related duties.

Receptionist salaries are aggressive in comparison with different customer support positions, particularly in particular industries like medication and legislation.

10. Entrance Desk Clerk

  • Wage: $37,450/12 months
  • Training: Highschool diploma
  • Prime Abilities: Communication, customer support, problem-solving

Entrance desk clerks are an important a part of the hospitality trade, working in accommodations, resorts, and lodges. They greet prospects, carry out clerical duties like answering telephones and amassing data, and handle complaints. Their major duty is to make sure visitors have a snug and gratifying keep.

Along with greeting prospects and managing complaints, entrance desk clerks carry out check-in and check-out duties. They acquire data from visitors, similar to cost particulars and room preferences. In addition they reply questions on resort facilities, native points of interest, and transportation choices.

11. Restaurant Supervisor 

  • Wage: $36,630 – $98,070
  • Training: Highschool diploma in enterprise, hospitality administration, or culinary
  • Prime Abilities: Management, problem-solving, customer support

Restaurant managers are answerable for the day-to-day operations of a restaurant, overseeing all aspects of enterprise, from staffing and customer support to monetary administration, advertising, and extra.

One of many major duties of a restaurant supervisor is to handle staff. This contains hiring, coaching, and scheduling employees members. Managers should additionally guarantee staff comply with correct meals security protocols and keep a clear work surroundings.

12. Financial institution Teller

Two women speaking at a counter in an office
  • Wage: $36,310/12 months
  • Training: Highschool diploma
  • Prime Abilities: Communication, customer support, money dealing with

Financial institution tellers are the face of a financial institution and are answerable for offering wonderful customer support. They deal with transactions and supply recommendation to prospects about their accounts, assist course of mortgage functions, and switch funds. Financial institution tellers should keep up-to-date with monetary legal guidelines and laws and have the ability to reply buyer questions on banking services and products.

To achieve success as a financial institution teller, it’s essential to have robust customer support expertise and have the ability to resolve issues shortly. You could additionally possess strong math and cash-handling expertise and have the ability to multitask.

13. On-line Chat Assist

  • Wage: $36,920/12 months
  • Training: Highschool diploma
  • Prime Abilities: Communication, customer support, problem-solving.

On-line chat help is a rising discipline that gives prospects with the comfort of getting solutions to their questions shortly with out having to attend on the telephone or journey to a bodily location. On-line chat help specialists reply buyer inquiries by way of text-based chat, serving to prospects troubleshoot technical points, reply questions on services and products, and supply basic data.

You could have wonderful problem-solving and communication expertise so as to precisely and promptly reply buyer inquiries and supply applicable resolutions.

14. Occasion Planner

A female event planning speaking to a man and woman while holding a paper folder
  • Wage: $49,470/12 months
  • Training: Bachelor’s diploma in hospitality administration or occasion planning
  • Prime Abilities: Group, time administration, communication

Occasion planners coordinate and handle all elements of an occasion, from the preliminary coordination to the ultimate wrap-up. They’re answerable for reserving venues and distributors, managing budgets, overseeing logistics, and extra. Occasion planners should have robust organizational and time administration expertise, as they have to have the ability to juggle a number of duties directly.

There’s additionally budgeting. Occasion planners should have the ability to persist with a funds whereas nonetheless ensuring all elements of the occasion are taken care of. They need to additionally possess wonderful communication expertise, for negotiating with distributors and different employees.

15. Retail Retailer Supervisor

  • Wage: $46,890/12 months
  • Training: Highschool diploma
  • Prime Abilities: Management, customer support, problem-solving

Retail retailer managers should possess robust management expertise. The position gives an thrilling alternative to work together with prospects and mentor staff in varied settings, starting from style retailers to toy shops. If you’re keen about customer support and main groups, think about turning into a retail retailer supervisor.

Shopper Providers Training Necessities 

Whereas some customer support jobs require additional training, similar to a bachelor’s diploma or specialised coaching, you’ll be able to typically get employed with a highschool diploma.

As talked about, many shopper companies companies promote from inside and help you attain varied trade accreditations whereas on the job. Banks are a superb instance. Many staff begin as financial institution tellers earlier than being promoted to high-paying financial institution jobs in gross sales or administration.

General, the training necessities for these jobs will differ relying on the corporate or sector you wish to work in. Be sure you analysis the precise necessities for every job earlier than making use of.

Distant Buyer Service Jobs

Nowadays, an increasing number of customer support roles are transferring on-line and will be completed remotely. Because of this, corporations are hiring for distant customer support jobs the place you’ll be able to make money working from home. Some corporations will even rent teenagers as on-line customer support reps.

The next video examines three web sites the place yow will discover a distant customer support job. And if working as a customer support rep isn’t for you, there are many different methods to earn cash on-line from house.

Is Shopper Providers a Good Profession Path?

Oftentimes once we consider customer support, the primary thought that involves thoughts is gross sales, retail, or hospitality. Whereas some roles could have a unfavorable stigma related to them, they provide a chance to get your foot within the door and work your manner up. And also you’ll achieve invaluable expertise alongside the way in which.

On the finish of the day, when you have a ardour for serving to others and delivering outcomes with a customer-focused angle, then shopper service is the profession path for you. With a little bit of persistence and a number of exhausting work, you will be profitable in any discipline – customer support included.


What corporations are within the shopper companies discipline?

The listing of corporations within the shopper companies discipline is seemingly limitless. Relying in your expertise and pursuits, you possibly can look into roles similar to customer support representatives, account managers, financial institution tellers, occasion planners, retail retailer managers, and extra. A number of the bigger corporations providing shopper companies embrace Amazon, Pfizer, Walmart, Financial institution of America, McDonald’s, JPMorgan Chase, Marriott Worldwide, and Apple.

What’s the highest wage in customer support?

As of 2023, the standard wage for a Buyer Service Government in the US is between $203,763 and $270,525 yearly – with a mean of $235,950.

What’s the common customer support wage?

In 2021, a customer support consultant’s median hourly wage was $17.75, whereas the common gross sales supervisor earned a formidable median salary of $127,490 – proving that salaries on this sector can differ vastly relying on trade and place.